SHIPPING POLICY
Last updated: 2 September 2026
We know you're looking forward to receiving your order — and you won't have to wait long. We work with reliable carriers to deliver across Canada.
PROCESSING TIME
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays. During busy periods dispatch may take a little longer; if there is a significant delay, we will contact you by email or phone.
DELIVERY AND COST
Delivery is free for all orders within Canada.
We ship from fulfilment centres in Canada and in the People's Republic of China, and we always ship from the warehouse nearest to you. If the items you ordered are not available in our Canadian warehouse, we ship them from our warehouse in China using YunExpress.
- From our Canadian warehouse: 3–10 business days
- From our warehouse in China: 9–21 business days
These times are in addition to the 2–3 business day processing time. Delivery may take longer during peak periods and public holidays.
If your order has not been delivered within 30 days of the delivery date we indicated to you, you may cancel it and receive a full refund, in accordance with the consumer protection law of your province or territory. Contact us at info@northernrest.ca with your order number.
CUSTOMS, DUTIES AND TAXES
Any customs duties and import charges on your order are covered by us and are already included in the total you paid at checkout. You will not be asked to pay any further amount on delivery.
If a carrier ever asks you for a customs, duty or import charge on an order placed with us, do not pay it and contact us at info@northernrest.ca; if you have already paid it, we will reimburse you.
RISK OF LOSS
Risk of loss or damage to the goods passes to you when the goods are delivered to you or to a person you have designated. Until then, any loss or damage in transit is ours.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a confirmation email containing your tracking number. The tracking number becomes active within 48 hours.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, contact us as soon as you can — ideally within 5 days of receipt — at info@northernrest.ca, with photos clearly showing the problem, a short description and your order number. We will send a replacement or issue a refund, and we cover the return shipping. Please keep the packaging and the damaged goods until the claim is settled. This does not affect your legal warranty, which is described in section 5a of our Terms and Conditions.
LOST PACKAGES
If your order has not arrived within 30 days of the delivery date we indicated, contact us and we will refund you in full or send a replacement, as you prefer.
Please report a missing or undelivered parcel as soon as you notice it, so that we can open an investigation with the carrier while the tracking data is still available. These timeframes are there to help us act quickly; they do not limit any right or limitation period granted to you by the law of your province or territory.
REFUSED OR UNDELIVERED PACKAGES
If a parcel is refused, is not collected from a pickup point within the allotted time, or cannot be delivered because of an incorrect address, it may be returned to us or disposed of by the carrier. Where it is returned to us, we refund you once we receive it.
Where you cancel your order under the consumer protection law of your province or territory, we refund you within the period that law requires, regardless of whether the parcel has been returned to us. Where a parcel is destroyed or disposed of by the carrier rather than returned to us, we will not treat that as a failure on your part — contact us and we will find a solution with you.
RETURNS
Full details on how to return an order are in our Returns and Refunds Policy.
Company name: Sanovex OÜ
Registered office: Sepapaja tn 6, 15551 Tallinn, Estonia
Phone (Canada): +1(236)232-0090
Email: info@northernrest.ca
Our customer service is available Monday to Friday, 9 AM to 5PM. We reply within 24 hours.