PRIVACY POLICY

This Privacy Policy explains how your personal data is collected, used, and shared in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act respecting the protection of personal information in the private sector (Law 25), when you use or purchase something from northernrest.ca (the "Website").

1. Personal Data We Collect

Device Information. When you visit the Website, we automatically collect information about your device, including your browser type, IP address, time zone, and cookies installed. As you browse, we also collect information about the pages or products you view, referral source, and how you interact with the Site. We call this “Device Information.”

Log files: record IP address, browser type, ISP, referring/exit pages, and timestamp.
Web beacons, tags & pixels: electronic files used to collect details about how you navigate the Website.

Order Information. When you place (or attempt to place) an order, we collect your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number. We call this “Order Information.”

Together, Device Information and Order Information are “Personal Data.”

2. Cookies & Consent

We use cookies and similar tracking technologies to operate the Website, improve your experience, and analyse usage. For details and how to withdraw consent, see our Cookie Policy.

3. How We Use Your Personal Data

We use your Personal Data to:

  • Process and fulfil orders (including payment processing, shipping preparation, and sending invoices/confirmations).
  • Communicate with you about your order and account.
  • Screen for fraud and assess risk.
  • Send you marketing (where you have consented).
  • Improve and optimise the Website (e.g. analytics, marketing campaign measurement).

4. Disclosure of Your Personal Data

We share your Personal Data only when necessary to:

Operate our store via Shopify Inc.
Analyse Site usage via Google Analytics (opt-out)
Comply with legal obligations (e.g. subpoenas, court orders)
Provide targeted advertising (with your consent)

5. Behaviour-Based Advertising

With your consent, we use your data for targeted ads. You can opt out here:

Network Advertising Initiative
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://myadcenter.google.com/home
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
DAA: https://optout.aboutads.info

6. Do Not Track
Our Website does not currently honour “Do Not Track” browser signals.

7. Your Rights

Under PIPEDA and applicable provincial law, you have the right to access, correct, or request deletion of your personal information. To exercise any right, contact us at info@northernrest.ca.

8. Right to Lodge a Complaint

If you believe your privacy rights have been infringed, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC):

Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Website: https://www.priv.gc.ca

9. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it.

10. Changes

We may update this Privacy Policy to reflect legal or operational changes.

11. Contact

Questions or complaints? Email info@northernrest.ca

or write to:

Sanovex OÜ
Sepapaja tn 6
15551 Tallinn
Estonia

Company Name: Sanovex OÜ
Registered Office: Sepapaja tn 6, 15551 Tallinn, Estonia
Phone: +1 (236) 232-0090
Email: info@northernrest.ca

Our customer service is available Monday to Friday from 9 AM to 5 PM. We respond within 24 hours.